At Hallmark, we select every jewelry box, storybook, and home décor item with care—and we approach your satisfaction with the same attention to detail. If your purchase doesn’t meet your expectations, our returns process is designed to be as thoughtful as our gift collections.

Our Return Policy

We gladly accept returns within 15 days of delivery for most items in their original condition. Please note:

  • Items must be unused, with original tags and packaging
  • Personalized items (like recordable storybooks) cannot be returned
  • For hygiene reasons, pierced jewelry and hair accessories are final sale

Special Considerations

Due to the delicate nature of these items, we cannot accept returns on:

  • Fragile drinkware with signs of use
  • Collectible figurines with removed certificates
  • Opened boxed Christmas cards

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order (see template below)
  2. Package Carefully: Return items in their original packaging, wrapped with the same care we use for our jewelry boxes
  3. Ship Back: Send your return to:
    Hallmark Returns
    2786 Stanley Avenue
    DOUSMAN, US 53118

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Hallmark Customer Service,

I would like to return the following item(s) from my order #[Your Order Number]:

• [Product Name] (Quantity: [X])
• Reason for return: [Please specify]

Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) meet the return conditions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

Once we receive your return:

  • Processing takes 3-5 business days
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

For exchanges, please place a new order for the desired item after processing your return.

International Returns

For our global customers (excluding some Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Allow extra time for international shipping processing

Still Have Questions?

Contact our customer care team at [email protected]. We’re here to help with the same care we put into selecting our fashion accessories and home décor collections.

At Hallmark, we believe every interaction should be as special as the gifts we curate. Thank you for trusting us with your thoughtful purchases.