FAQ

We specialize in meaningful gifts that help you celebrate life’s special moments, including:

• Sentimental jewelry and trinket boxes
• Recordable storybooks for cherished memories
• Collectible figurines and home décor
• Thoughtful cards and guest books
• Fashion accessories and handbags
• Barware, drinkware, and kitchen items

Each product is selected with care to help you express your love and connection.

Absolutely! Every Hallmark item is designed with gifting in mind. Our products arrive beautifully presented, and we can include a gift receipt upon request. Popular gift choices include our recordable storybooks for grandchildren, Hallmark jewelry for special anniversaries, and collectible figurines for memorable occasions.

During checkout, you’ll have the option to create an account to track orders, save favorites, and make future shopping easier. We never share your information and protect all data with secure encryption.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

We offer two thoughtful shipping solutions:

1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

All orders typically process within 1-2 business days. Tracking is included so you can follow your gift’s journey.

Yes! We deliver worldwide (excluding some remote areas and parts of Asia) because we believe distance shouldn’t stop you from sharing special moments. Whether you’re sending Christmas cards across continents or a birthday bracelet to Europe, we’ll handle your gift with care.

Fragile items like our barware and collectible figurines receive extra protective packaging to ensure they arrive safely. We use sustainable, eco-friendly materials whenever possible without compromising protection.

If your item doesn’t meet expectations, we accept returns within 15 days of delivery. Please contact our customer care team at [email protected] to initiate a return. Even in returns, we maintain the thoughtfulness that defines the Hallmark experience.

We currently don’t offer direct exchanges, but you’re welcome to return your item (following our return policy) and place a new order for the product you prefer. This helps ensure you receive the freshest, most current version of your desired item.

Our caring customer service team is available via email at [email protected]. We typically respond within 24 hours. You can also write to us at our physical address: 2786 Stanley Avenue, DOUSMAN, US 53118.

All Hallmark gifts arrive beautifully presented, ready to delight your recipient. While we don’t offer traditional gift wrapping, our packaging is designed with the same care and attention we put into our products. You may request a gift receipt during checkout.